Keep That Receipt

A local woman wants to warn the public about what can happen when a consumer does business with a check cashing establishment when money changes hands. The woman went to a check cashing place on the south side to download some money on her debit card so she could pay some bills. The lady at the counter told her that money could be placed on her card, plus a nominal fee. The woman gave the lady at the counter $145.00 and an attempt was made to transfer the money. A few seconds later, a receipt came out of the machine and was handled to the woman making the deposit. She left the check cashing place and soon after paying some bills through her card, she was surprised to be informed that her account has an “insufficient funds” noticed attached to her account. She called one of the places that she was paying on a bill and they told her that her account showed that her account was near “zero”. As the woman was trying to understand what was the problem, she decided to check her receipt and discovered that the transaction failed. She didn’t notice if the receipt was valid because she had done business with that establishment before. The woman went back to the business establishment to show the lady(revealed as the manager) behind the counter that something went wrong. The woman showed the receipt and asked that her money be returned to her. The person looked at the receipt, but allegedly appeared to try to stall in giving back the money. The conversation between the two went on for a while as the woman repeatedly told counter person that she was owed $145.00. But the person behind the counter allegedly told the woman that she didn’t owe any money. A call was made to one of the manager’s superiors where they allegedly said that no transaction was made successfully at the time posted on the woman’s receipt. The woman is wondering what she has to do to get her money back. Her receipt clearly said that the transaction failed and that money should be dispersed back to the customer. Then the woman said that if she wasn’t going to get her money back, that perhaps the police should be called and have a look at the cameras, as they are pointed directly on the cash registers. That way it could be determined if money was given back to the woman because of the failed transaction. The woman then said the manager allegedly began to “count” money as if she was doing an inventory and a few minutes later, she returned the $145.00 back to the woman. No apologies was given as the woman left the check cashing place. She was glad that she kept her receipt, though she realizes that she should have looked at the receipt before leaving. But she also believes that the manager should have looked at the receipt before handing it back to the woman to see if the transaction was successful. She wants everyone to not only look at their receipt before leaving, but also keep them in a safe place just in case they find themselves in a situation where it’s your word against theirs and a camera is no where to be found.